Users receive an error when converting an attachment: Error: -2147010895 The application has failed to start

This article applies to the following products:
     Messageware AttachView 2007

 

SYMPTOM

 

When users convert an attachment by clicking on the binocular icon the following error message is appearing:

 

Error: -2147010895 The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more details. (-2147010895 - 0x800736b1)

 

CAUSE

 

This may occur if the Visual Studio C++ 2005 Service Pack 1 ATL security update is not installed on the Exchange Server.

 

RESOLUTION

 

The following Microsoft Knowledge Base article contains additional information regarding

 

Description of the security update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package: July 28, 2009

http://support.microsoft.com/?kbid=973544

 

Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update

http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072-9112bab119c2&displaylang=en

 

 

 

This article applies to the following products:
     Messageware AttachView 2007

Add Feedback