On Exchange 2010 users are unable to synchronize their mobile phones using Microsoft ActiveSync

This article applies to the following products:
     Messageware Plus Pack 2010

 

SYMPTOM

 

In an environment with a non-standard IIS Web Site deployment, users may not be able to use ActiveSync with their mobile devices after installing the Plus Pack 2010.

 

CAUSE

 

When Exchange virtual directories are moved between web sites, Messageware products may require a configuration change in order to operate correctly.

 

RESOLUTION

 

The steps below indicate a configuration change on enabling an option in the CoreSettings.xml to correct this behavior.

 

1.     On the CAS, navigate to \Program Files\Messageware\Common Files\Settings\

a.     Right-Click on CoreSettings.xml and open with a text editor

b.    Locate the ITEM ID 78 and edit the value to reflect the following change

 <ITEM ID="78" DESCR="Ignore Local Host Request" VALUE="1"/>

c.     Save and exit changes

2.     Restart the World Wide Web Publishing service for changes to take immediate effect

3.     Users can now connect their mobile phones using ActiveSync

 

 

This article applies to the following products:
     Messageware Plus Pack 2010

Add Feedback