Calendar content is printed in a distorted view when using OWA Print

This article applies to the following products:
     Messageware OWA Print 2009

SYMPTOM

 

When printing a calendar using OWA Print the calendar is printed with a distorted view. This behavior occurs using different layouts and styles.

 

CAUSE

 

This occurs due to missing OWA Print entries in the web.config file located under the \Program Files\Microsoft\Exchange Server\ClientAccess\Owa directory on the Client Access Server. The web.config file may have been altered when applying Service Pack 2 for Exchange 2007

 

RESOLUTION

 

It is recommended to contact Messageware Support to provide them with the web.config indicated in the CAUSE section of this article so that it can be correctly updated.

 

MORE INFORMATION

 

It is recommended to remove the Messageware Products prior to installing Exchange 2007 SP2.  After SP2 has been installed, proceed on installing the Messageware Products on the Client Access Servers. For reference see the Messageware Knowledge Base article below.

 

Messageware OWA Suite 2009 compatibility with Exchange 2007 Service Pack 2
http://m3.messageware.com/KB/Customer/KBArticle.aspx?articleid=464

 

This article applies to the following products:
     Messageware OWA Print 2009