OWA Light users accessing receive a RedX image when accessing the Plus Pack address book

This article applies to the following products:
     Messageware Plus Pack 2010

 

 

SYMPTOM

 

Users receive a Red X image when accessing the Plus Pack address book. This behavior occurs in an environment where OWA Light is being enforced using segmentation settings and users login to OWA using HTTP.

 

 

CAUSE

 

In Exchange 2010 the EWS virtual directory is configured to use SSL by default.  This issue occurs when connecting to an OWA 2010 server using the HTTP protocol.

 

This is the expected behavior because EWS cannot have both HTTP and HTTPS configured.

 

 

CONFIGURATION

 

 

The workaround steps below will allow users to access the Plus Pack address book without any errors in environments where segmentation is configured and OWA is being accessed using HTTP.

 

1.        On the CAS, navigate to \Program Files\Messageware\Plus Pack\Settings\

2.        Right-Click on the SWSettings.xml and open with a text editor

a.      Locate <ITEM ID = 38> and enter the following value <ITEM ID="38" DESCR="EWS FULL URL Path overwrite" VALUE="https://<server_name>/EWS/exchange.asmx" />

3.        Save and exit changes

4.        Restart the World Wide Web Publishing Service

 

 

This article applies to the following products:
     Messageware Plus Pack 2010