The IP criteria rules are not taking effect when there is a third party device configured to use the X-Forwarded-For header

This article applies to the following products:
     Messageware AttachView 2003

 

 

SYMPTOM

 

IP rules configured in the AttachView Administrative Console are not taking effect

 

CAUSE

 

This behavior occurs when there is a third party hardware device such as an F5 BIG-IP network load balancer configured to use the X-Forwarded-For header.

RESOLUTION

To correct the behavior, apply the interoperability fix below:

 

  1. On the Front-End server, download and extract the following files to a temporary location http://w3.messageware.com/download/support/kb/525_AttachView_8_6InteroperabilityPatches.zip
  2. Navigate to \Program Files\Messageware Core Services\Filter\
    1. Rename the existing MW_CORE.dll to MW_CORE.old
    2. Paste the updated MW_CORE.dll
    3. Verify the NTFS permissions match with the existing file
  3. Navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\vDir\bin\
    1. Rename the existing AttachView.dll to AttachView.old
    2. Paste the updated AttachView.dll
    3. Rename the existing AttachViewIsapi.dll to AttachViewIsapi.old
    4. Paste the updated AttachViewIsapi.dll
    5. Verify the NTFS permissions match with the existing files
  4.  Navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\Service Worker\
    1. Rename the existing MW_AttachView.dll to MW_AttachView.old
    2. Paste the updated MW_AttachView.dll
    3. Verify the NTFS permissions match with the existing file
  5. Navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\Settings\
    1. Modify the following files settings_*.xml using a text editor to include the following line: <MEASURE ID=”75” DESCR=”Enable IP Forward reading” VALUE=”1”/>
    2. Note: The following MEASURE ID 75 will be placed between <MEASURE ID=”73”> and <GENERAL/>
  6. Restart the World Wide Web Publishing Service for changes to take immediate effect
  7. Clear the client side browser cache, prior to testing the IP rule

    

This article applies to the following products:
     Messageware AttachView 2003