Users are unable to view Messageware functionality in Outlook Web Access 2010

This article applies to the following products:
     Messageware AttachView 2010

     Messageware OWA Print 2010

     Messageware Plus Pack 2010

 

SYMPTOM

 

Symptom 1

The AttachView binocular icon is not present in OWA

 

Symptom 2

The Print icon is not present on the Calendar page

 

Symptom 3

OWA Today page is not showing in OWA

 

Symptom 4

Users receive a script error when opening the Plus Pack address book

 

 

CAUSE

 

The above behavior occurs when the Exchange 2010 server is configured to compress (gzip) the server responses from the client to the server in IIS7.


RESOLUTION

To correct this behavior, proceed on disabling the compression using IIS 7.

 

  1. On the CAS, open IIS Manager (Start\Run\inetmgr)
  2. Navigate to Sites > Default Web Site > owa
  3. In the Features pane, locate Compression
  4. Double-Click on compression and uncheck the following Enable dynamic content compression and Enable static content compression
  5. Click on Apply

 

 

RESOLUTION

 

The following Microsoft technet article below, has additional information on enabling GZIP compression settings on Exchange Server 2010.

 

Configure Gzip Compression Settings

http://technet.microsoft.com/en-us/library/aa996547.aspx   

 

This article applies to the following products:
     Messageware AttachView 2010

     Messageware OWA Print 2010

     Messageware Plus Pack 2010