Error DLL or shared library not found occurs when converting office 2007 attachments

This article applies to the following products:
     Messageware AttachView 2003
 

     

 

 

SYMPTOM

 

Users are receiving the following error when converting Office 2007 attachments in OWA:

DLL or shared library not found (1 – 0x0)

 

 

CAUSE

 

AttachView 8.5 or below does not support Office 2007 documents.




RESOLUTION

           

To correct this behavior, uninstall the current version of AttachView and upgrade to the latest version of AttachView.

 

The following Messageware Knowledgebase article provides additional information on verifying and upgrading the latest version of Messageware 2003 products.

How to verify and upgrade to the latest version of Messageware 2003 products
http://m3.messageware.com/kb/customer/KBArticle.aspx?articleid=100

 

 

 

This article applies to the following products:
     Messageware AttachView 2003