Users are unable to convert Visio attachments when clicking the AttachView binoculars

This article applies to the following products:  
     Messageware AttachView 2010
     Messageware AttachView 2007

     Messageware AttachView 2003

 

SYMPTOM  

 

When converting Visio files in OWA using the AttachView binoculars, the following error occurs:

 

Messageware AttachView for Office Outlook Web Access

Error: -2147467259 Unspecified error Created Visio container failed (-2147467259 - 0x80004005)

 

CAUSE

 

This error occurs when the security update for Visio Viewer 2007 KB973709 is installed. This occurs since the update changes the CLSID of the Visio Viewer ActiveX control and sets the killbit for the previous CLSID to make sure that the previous version of the control cannot be instantiated in Internet Explorer. The new CLSID is {F8CF7A98-2C45-4c8d-9151-2D716989DDAB}. The old CLSID is {279D6C9A-652E-4833-BEFC-312CA8887857}.

 

RESOLUTION


To correct this issue, on the Exchange server where AttachView is installed, apply the steps below to apply an updated AttachView library file.

 

A.    Downloading the updated AttachView library file

For AttachView 2003 and 2007:

On the Exchange Server, download and extract the following contents to a temporary location:

http://w3.messageware.com/download/support/kb/507_AV_UpdatedVisioEngine.zip



For AttachView 2010:

On the Exchange Server, download and extract the following contents to a temporary location:

http://w3.messageware.com/download/support/kb/507_AV2010_UpdatedVisioEngine.zip

 

 

B.    Installing Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update

For all versions of AttachView:

Install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update by following the instructions in the Microsoft KB article below:
Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update
http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072-9112bab119c2&displaylang=en

 

C.    Installing the Messageware AttachView library file    

For AttachView 2010 and AttachView 2007

1.     Navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\COM\

a.     Rename the existing VisioEngine.dll to VisioEngine.old

b.     Paste the updated VisioEngine.dll

c.     Verify the NTFS permission match

2.     Register the new VisioEngine.dll

a.     Open a command prompt and navigate to \Program Files\Messageware\AttachView\COM\

b.     In the command prompt enter the command below
regsvr32.exe VisioEngine.dll

3.     Open up the AttachView Administrative Console

a.     Click the Cache tab

b.     Click the Flush button

c.     Click Ok, Apply and OK

4.     Restart the World Wide Web Publishing Service for changes to take immediate effect  


For AttachView 2003

1.     Navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\COM\

a.     Rename the existing VisioEngine.dll to VisioEngine.old

b.     Paste the updated VisioEngine.dll

c.     Verify the NTFS permission match

2.     Register the new VisioEngine.dll

a.     Open a command prompt and navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\COM\

b.     In the command prompt enter the command below
regsvr32.exe VisioEngine.dll

3.     Open up the AttachView Administrative Console

a.     Click the Cache tab

b.     Click the Flush button

c.     Click Ok, Apply and OK

4.     Restart the World Wide Web Publishing Service for changes to take immediate effect

 

 

MORE INFORMATION

 

 

For more information regarding the security update for Visio Viewer 2007 KB973709 see the Microsoft KB article below.

MS09-060: Description of the security update for Visio Viewer 2007: October 13, 2009
http://support.microsoft.com/kb/973709

 

This article applies to the following products:     
     Messageware AttachView 2010
     Messageware AttachView 2007

     Messageware AttachView 2003

Add Feedback