Recipients in the Global Address List are not displayed when accessing the Plus Pack Address Book

This article applies to the following products:
     Messageware  Plus Pack 2007

     Messageware  Plus Pack 2010

 

 

SYMPTOM   


When accessing the Global Address List using the Plus Pack Address Book, the recipients list is not populated successfully.

 

CAUSE 
 

This behavior occurs when Integrated Windows Authentication is enabled; the credential cannot be reused by the CAS to run the LDAP search against a DC. This is because the NTLM credential is not delegatable. As a result, the request is sent to the DC without a credential and is returned without results.

 

RESOLUTION

To populate the Global Address list in the Plus Pack Address book when using Integrated Windows Authentication, a trust can be configured for delegation between the CAS and the DC’s LDAP and GC services. This ensures that users with an NTLM credential can see GAL recipients in the Messageware Plus Pack address book. Additionally, this configuration permits the CAS to run the LDAP query on behalf of the user.

 

To configure a trust between the CAS and all DC’s LDAP and GC services, follow the steps in the IMPLEMENTATION section of the Messageware PDF document in the link below.

 

http://w3.messageware.com/download/support/kb/504_Interoperation configuration when using NTLM Authentication.pdf

 

This article applies to the following products:
          Messageware  Plus Pack 2007

          Messageware  Plus Pack 2010