Receiving a Windows Messaging Setup Wizard when attaching files in Office Applications

This article applies to the following products:
     Messageware ActiveSend 2007

 

 

 

SYMPTOM

 

Users receive a Windows Messaging Setup Wizard when initiating a Send to > Mail Recipient in Office applications

 

 

CAUSE

 

Installation of Third party email clients may cause Microsoft Office or other email enabled programs to function improperly. This behavior in turn may contribute to the file conflict with the Mail Application Program Interface (MAPI) core file on the system.




RESOLUTION

           

To correct this behavior, rename the current Mapi32.dll file and run the Fixmapi.exe on the affected client machine.

 

1.     Quit all open programs

2.     Rename the Mapi32.dll file in C:\\Windows\System32 to Mapi32.old

3.     Locate the Fixmapi.exe file in C:\\Windows\System32

4.     Double click Fixmapit.exe to run the program.

5.       Restart computer.

 

 

 

This article applies to the following products:
     Messageware ActiveSend 2007