McAfee firewall enterprise logs are being generated rapidly with 'MarkAsRead' packet

This article applies to the following products:
     Messageware PlusPack 2007

 

 

SYMPTOM

 

McAfee firewall enterprise logs are being generated rapidly with 'MarkAsRead' packet which contains string of 20s.

 

‘MarkAsRead’: In OWA, when users receive a new email and they click to read it, an http response is send to the server using 'MarkAsRead' data packet.

 

CAUSE

 

This behavior occurs when user responds to any unread mail in OWA and http responds to this request with Zero content-length, and no content type.

 

RESOLUTION

 

Please follow the steps below to apply updated files on all the CAS servers where PlusPack is installed.

                        1.      Download the updated CoreServices.dll from the link below

                            http://w3.messageware.com/download/support/CoreServices_1_8_0_31.zip

                        2.      On CAS server/s  navigate to  \Program Files\Messageware\Common Files

                        3.      Locate CoreServices.dll file

                        4.      Rename CoreServices.dll  to CoreServices.old

                        5.      Copy the new CoreServices.dll to this location

                        6.      Restart the World Wide Web Publishing Services

                       

This article applies to the following products:
     Messageware PlusPack 2007