Receiving a .zip extension file when opening a 2007 office document

This article applies to the following products:
     Messageware AttachView 2003

 

SYMPTOM

 

When opening a 2007 office document users receive a .zip file.

 

CAUSE

 

When attaching an Office 2007 document as an attachment with .DOCX extension to an email and sending the email using a client workstation that does not have Office 2007 installed. The file will open as a .zip file format for any recipient that receives the email, irrespective of Office 2007 is installed or not on the recipient’s workstation.

 

RESOLUTION

 

             This behavior is unrelated to Messageware AttachView and occurs in native OWA.

 

This article applies to the following products:
     Messageware AttachView 2003