Internet cannot download attachement.ashx error when opening attachments in OWA

This article applies to the following products:
     Messageware OWA Suite 2007

 

SYMPTOM

“Internet cannot download attachment.ashx from webmail.company.com.” error occurs when trying to open an attachment using Internet Explorer. This behavior does not occur when using Firefox.

CAUSE

This problem can occur if an Internet Explorer index file is damaged

RESOLUTION

Please follow the steps below on the affected workstation

1.       Open Internet Explorer, Navigate to Tools > Internet Options

2.       Click on Advance Tab

3.       Click on Restore advanced settings

4.       Click OK and close the browser

5.       Clear the browser cache and login to OWA

 

 

MORE INFORMATION

For more information, see the Microsoft article below

Cannot Use Internet Explorer to Download Files

http://support.microsoft.com/kb/306837

 

This article applies to the following products:
     Messageware OWA Suite 2007