AttachView conversions fail to display when connecting to OWA using HTTP

This article applies to the following products:
     Messageware AttachView 2010

 

SUMMARY

 

When converting an attachment by clicking the binocular icon the following error message occurs:

 

Failed to retrieve email information. (33 – 0x0)

 

CAUSE

 

This issue occurs when connecting to an OWA 2010 using the HTTP protocol.  In Exchange 2010 the EWS virtual directory is configured to use SSL by default as a security measure. 

 

This is the expected behavior because EWS can not have both HTTP and HTTPS configured.

 

RESOLUTION

 

To successfully convert an attachment using the HTTP protocol, the following line needs to be added in the AttachView settings file.

 

1.       On the CAS, navigate to \Program Files\Messageware\AttachView\Settings\

2.       Right-Click on the SWSettings.xml and open with a text editor

a.     Locate <ITEM ID = 38> and enter the following value <ITEM ID="38" DESCR="EWS FULL URL Path overwrite" VALUE="https://<server_name>/EWS/exchange.asmx" />

3.       Save and exit changes

4.       Restart the World Wide Web Publishing Service

 


This article applies to the following products:
     Messageware AttachView 2010