The Plus Pack Spell Check and Thesaurus icons are missing under the OWA Options page

This article applies to the following products:
     Messageware Plus Pack 2003

 

 

SYMPTOM

 

In an environment that has RSA deployed and users connect to OWA using the FQDN of the server, the Plus Pack Spell Check and Thesaurus icons do not appear under the OWA options page.

 

 

CAUSE

 

By default, there should be one cookie enabled in the environment called RSA-local. If Multiple Domain Cookies is enabled from the RSA SecurID Tab on the Default Web Site, this would cause the Spell Check and Thesaurus icons not to appear.

RESOLUTION

 

To correct this issue, disable the Domain Cookies using IIS Manager by following the steps below:

 

1.     On the Exchange Server, launch Internet Information Services Manager   (Start/run/inetmgr)

2.     Right click on Default Web Site and select Properties

3.     Open RSA SecurID Tab

4.     Click on Manage Domain Cookies button

5.     Uncheck Enable Domain Cookies

6.     Save all changes made

7.     Restart World Wide Web Publishing Services for the changes to take effect   

 

 

This article applies to the following products:
     Messageware Plus Pack 2003