The Plus Pack new mail notification opens in another existing window instead of the bottom left of the screen

This article applies to the following products:
     Messageware Plus Pack 2007

 

SYMPTOM

 

The Plus Pack new mail notification opens in another existing window instead of the bottom left of the screen 

 

CAUSE

 

This behavior occurs in scenarios where the title of another existing window is not set

 

RESOLUTION

 

To correct this behavior, proceed on applying the Plus Pack fix as per the steps below:

 

1.     Download the fix from the location below and extract it to a temporary location on the CAS where Messageware Plus Pack is installed

http://w3.messageware.com/download/support/kb/466_PP2007_NMN_fix.zip

2.     On the CAS navigate to \Program Files\Microsoft\Exchange Server\ClientAccess\Owa\MWScripts\PlusPack\2.0

3.     Rename the mw_premium_nmn.js file to mw_premium_nmn.old

4.     Copy the updated mw_premium_nmn.js file to this location

5.     On the client machine, clear the browser cache (IE7 – Tools\Delete Browsing History\Delete files)

 

 

This article applies to the following products:
     Messageware Plus Pack 2007