A script error occurs when clicking on the flag icon

This article applies to the following products:
     Messageware Plus Pack 2003

 

SYMPTOM

 

A script error occurs when clicking on the flag icon beside an email message in OWA 2003.  This issue pertains to Internet Explorer 8.

 

CAUSE

 

This behavior occurs due to a compatibility issue with the Plus Pack 6.7a and Internet Explorer 8. 

 

RESOLUTION

 

 

The steps below provide information on downloading and applying the hotfix to correct this behavior.

 

1.      On the Exchange server, download and extract the following file ppjs.ini to a temporary location http://w3.messageware.com/download/support/kb/439_PlusPack_6_7_a_PostIE8CompatibilityFix.zip

2.      Navigate to \Program Files\Messageware Incorporated\Plus Pack for Outlook Web Access\Admin

a.      Rename the existing ppjs.ini to ppjs.old

b.     Paste the updated ppjs.ini

c.      Verify the NTFS permissions match

3.      Clear the client side browser cache

4.      Users will now be able to successfully click on the Flag Icon beside the email message

 

 

ADDITIONAL INFORMATION

 

The following Microsoft Knowledge Base article had a native issue with IE 8 and clicking the Flag Icon which a hotfix has also been created to correct this behavior.

 

Error message when you click the flag icon of a message in the message list view in Outlook Web Access 2003 when you are using Internet Explorer 8: "'firstchild.firstchild' is null or not an object"

http://support.microsoft.com/kb/963664

 

This article applies to the following products:
     Messageware Plus Pack 2003