Email information is not displayed when viewing recipients in the personal contacts list

This article applies to the following products:
     Messageware Plus Packv2.1a 2007

 

SYMPTOM

 

When using Personal contacts, the recipient’s email address is not displayed.  This behavior pertains to OWA light browsers.

 

RESOLUTION

 

 

This issue has been corrected in an updated Plus Pack Service Worker to show the email address of the personal contacts.

 

1.     On the CAS, download and extract the following file PP_ServiceWorker.dll to a temporary location http://w3.messageware.com/download/support/kb/433_Plus_Pack_2_1a_PostR842Fix.zip

2.     Navigate to \Program Files\Messageware\Plus Pack\Service Worker\

a.     Rename the existing PP_ServiceWorker.dll to PP_ServiceWorker.old

b.    Paste the updated PP_ServiceWorker.dll

c.     Verify the NTFS permissions match

3.     Restart the World Wide Web Publishing Service for changes to take immediate effect

4.     Clear the client side browser cache

5.     Users will now be able to view the Personal Contact lists in OWA light display the emails correctly

 

 

 

This article applies to the following products:
     Messageware Plus Packv2.1a 2007