ActiveSend does not appear to work correctly when installed on a Windows Server 2003 Terminal Server

This article applies to the following products:
     Messageware ActiveSend v8.2

 

SYMPTOM

 

After installing ActiveSend on a Windows Server 2003 x64 Terminal Server running in Application Mode, users are unable to configure OWA as the default mail client when selecting multiple files and performing a Send to from Windows Explorer.

 

 

CAUSE

 

This issue occurs because ActiveSend is a 32-bit product installed on a 64-bit Operating System

 

 

RESOLUTION

 

To correct this issue, follow the steps below on obtaining an updated DLL and Registry file to apply on the Terminal Server.

 

1.     On the Windows 2003 Terminal Server, download and extract the following file to a temporary location http://w3.messageware.com/download/support/kb/430_ActiveSend_82_PostFix.zip

2.     Navigate to \Program Files\Messageware Incorporated\Messageware ActiveSend

a.     Paste in the MWMAPI64.DLL

3.     Double click on the AS64.reg file to import the information to the registry

4.     ActiveSend will now open OWA as the default mail client when doing a Send to from Windows Explorer

 

 

This article applies to the following products:
     Messageware ActiveSend v8.2