Users receive a blank page when accessing the Plus Pack address book

This article applies to the following products:
     Messageware Plus Pack 2003

 

SYMPTOM

 

When clicking on the Address Book icon in OWA, users receive a blank page in place of the Plus Pack GAL.

 

 

CAUSE

 

This issue occurs when Execute Permissions; Scripts and Executables are not enabled on the Exchweb\bin virtual directory.

 

 

RESOLUTION

 

To correct this issue follow the steps below on enabling Scripts and Executables for the Exchweb\bin virtual directory.

 

1.     Open Internet Information Services

2.     Expand Server Name, Websites, Default Website

3.     Expand Exchweb

4.     Right click on bin and select properties

5.     Navigate to the Virtual Directory tab and locate Execute Permissions

6.     From the drop down menu select Scripts and Executables

7.     Click Apply

8.     Click Okay in the Inheritance Overrides window

9.     Click Okay to close the Properties window

10.  Clear the client side browser cache prior to accessing the Plus Pack address book in OWA

 

 

This article applies to the following products:
     Messageware Plus Pack 2003