Plus Pack spell check returns a list of imprecise words when checking misspelled words

This article applies to the following products:
     Messageware Plus Pack 2003 v6.7a

 

SYMPTOM

 

Plus Pack spell check returns a list of imprecise suggestions when checking misspelled words

 

 

CAUSE

 

There are two causes for this issue which are outlined below.

 

·         The client side spell check component is installed on the workstation

·         File mw_sp.dll needs to be updated

 

RESOLUTION

 

The resolutions are associated with the causes mentioned above based in the order in which they appear .

 

Remove Client Side Spell Check Component

 

Follow the steps below to remove the Messageware Spell Check Component from the client workstation.

1.     Go to Add or Remove Programs >Start>Control Panel>Add or Remove Programs

2.     Select Messageware Plus Pack Spell Check Component

3.     Select Remove

4.     Do the same with the Messageware Plus Pack Base Component as well as Messageware Plus Pack English Dictionaries

 

Follow the steps below to prevent users from installing Plus Pack Client Side Components from the options page in OWA

1.     On the server where Plus Pack is installed open the Plus Pack Administrative Console

2.     Navigate to the Advance tab

3.     Uncheck the option to Show Setup Button on the Options Page

4.   Click on Apply and Ok. Restart the World Wide Web Publishing Service for the changes to take effect. 

 

Update the DLL file on the server where Plus Pack is installed

 

Follow the steps below on obtaining an updated DLL to apply on Front-End Server.

 

Note: Restarting the World Wide Web Publishing Service is required

Note: Copy the files to the specified location and verify the NTFS permissions match with the existing files

1.     On the Exchange Server where Plus Pack 6.7a is located, download and save the updated DLL from the following link http://w3.messageware.com/download/support/kb/411_Spellcheck_fix.zip

2.     Extract the contents to a temporary location (mw_sp.dll)

a.     Navigate to \Program Files\Messageware Incorporated\Plus Pack for Outlook Web Access\SpellCheck\bin

b.    Rename the mw_sp.dll to mw_sp.old

c.     Paste the new mw_sp.dll to this location

3.     Confirm the NTFS permissions match those of the pre-existing file

4.     Restart the World Wide Web Publishing Service for changes to take effect.

5.      Spell Check will now return a precise, relevant list of suggestions for misspelled words

 

 

This article applies to the following products:
     Messageware Plus Pack 2003 v6.7a