ActiveSend silent install fails with an error: ActiveSend Install Failed

This article applies to the following products:
     Messageware AvtiveSend 2007

 

SYMPTOM

 

When attempting to do a silent install of ActiveSend either from the Options page in OWA or through a manual install of the ActiveSend.msi file, user receives the following error:

 

ActiveSend Install Failed

 

 

CAUSE

 

This issue occurs when the ActiveSend policy file is configured such that the user is not required to fill in the Username, Organization, License key, or Serial Number, and ActiveSend tries to obtain the Username and Organization from Windows - specifically, from the keys below:

 

·         HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RegisteredOrganization (Organization)

·         HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RegisteredOwner (Username)

 

If the RegisteredOwner key is blank, the ActiveSend installation will fail.

 

 

 

RESOLUTION

 

To correct this issue, follow the steps below to configure these strings in the registry.

 

 

1.     Open the registry (\start\run\regedit)

2.     Navigate to the following key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

3.     Modify/Create the Value Data Type(s) and Value Name(s) as detailed below.

a.     Right click in right hand pane select new>string value

                                                  i.    Value Name : RegisteredOrganization

b.    Right click RegisteredOrganization and select Modify

                                                  i.     Value Data : Organization Name (where Organization Name is the name of the company)

c.     Right click in right hand pane, select new>string value

                                                  i.    Value Name : RegisteredOwner

d.    Right click RegisteredOwner and select Modify

                                                  i.    Value Data : Owner Name (Where Owner Name is the name of the owner)

4.     Exit Registry and Reboot Workstation

5.     Log into OWA, click install ActiveSend from Options Page

6.     Users will now be able to do a silent install of ActiveSend from the Options page in OWA or from the ActiveSend.msi file

 

 

 

This article applies to the following products:
     Messageware ActiveSend 2007