Users are unable to download ActiveSend from the OWA options page

This article applies to the following products:
     Messageware Plus Pack 2007

 

SYMPTOM

 

When trying to install ActiveSend from the OWA options page, the ActiveX component does not install and the user receives the following message “Downloading ActiveSend….”

 

CAUSE

 

This occurs if the Plus Pack is installed on a Windows Server 2008 where the Exclusion list needs to be modified to allow the client side component to install.

 

RESOLUTION

 

The steps below show how to Modify the CoreSettings.xml file to add an Exclusion list.

 

Note: Restarting the World Wide Web Publishing Service is required

 

1.     On the CAS, navigate to \Program Files\Messageware\Common Files\Settings\

2.     Right-Click on CoreSettings.xml and select Open With > Notepad

3.     Locate the following section in the settings file <EXCLUSIONS><EXCLUDE FOLDER=”owa” FOLDERONLY=”0” Type=”1”> and enter in the following line below

a.     <EXCLUDEINFO Type=”104” PARAM=”” SUBFOLDER=”” EXTENSIONS=”.cab;”/>

Note: The following line needs to be placed below the <EXCLUDEINFO Type=”103”…/>

4.     Restart the World Wide Web Publishing Service for changes to take immediate effect

 

 

This article applies to the following products:
     Messageware Plus Pack 2007