Error when sending email to a distribution list using OWA Light “One of the recipients can’t be resolved.”

This article applies to the following products:
     Messageware Plus Pack 2003

 

SYMPTOM  


When sending email to distribution lists, recipients in the distribution list cannot be resolved in OWA Light browsers. Users receive the following error after selecting the distribution list from the  Plus Pack Address Book and returning to the compose message form

 

"One of the recipients can’t be resolved."

 

RESOLUTION

 

 A hotfix is available to correct this issue. The steps below provide information on applying the hotfix.

 

1.      On the Exchange Server, download and extract the following files to a temporary location  
http://w3.messageware.com/download/support/kb/392_PP_6_7a_distributionlists_postfix.zip

2.      Navigate to \Program Files\Exchsrvr\exchweb\controls

a.           Rename the existing dlgnrolodexDL2K3.htm to dlgnrolodexDL2K3.htm.old

b.           Paste in the updated dlgnrolodexDL2K3.htm

c.           Rename the existing dlgnsrolodex2k3Basic.htm to dlgnsrolodex2k3Basic.htm.old

d.           Paste in the updated dlgnsrolodex2k3Basic.htm

e.           Rename the existing dlgnsrolodex2k3BasicMsg.htm to dlgnsrolodex2k3BasicMsg.htm.old

f.            Paste in the updated dlgnsrolodex2k3BasicMsg.htm

Note: Restart the World Wide Web Publishing Service for changes to take immediate effect

2.      Clear the client side browser cache

3.      Log into OWA using a Light browser and confirm if Distribution Lists are now successfully resolved

 

NOTE: The above hotfix is to be applied as a Plus Pack 6.7a post hotfix. To verify and upgrade to the Plus Pack v6.7a follow the Messageware KB article below:

How to verify and upgrade to the latest version of Messageware products
http://m3.messageware.com/KB/Customer/KBArticle.aspx?articleid=100


This article applies to the following products:
     Messageware Plus Pack 2003