When clicking the AttachView Print button users receive "This page has expired. Please close this page and view the file again"

This article applies to the following products:
     Messageware AttachView 2003 v8.6

 

SYMPTOM

 

When viewing attachments in AttachView, and selecting the Print button, users may receive the following error:

 

This page has expired. Please close this page and view the file again.

 

CAUSE

 

This issue may occur when the AttachView application pool is set to Local Service

 

RESOLUTION

 

To correct this issue change the AttachView application pool to Local System by following the steps below  

 

1.        Open the IIS Manager and navigate to Local computer\Application Pools

2.        Right click on AttachView and select Properties

3.        On the Identity tab select the Predefined radio button, if not already selected, and choose the Local System account from the drop down menu

4.        Click Apply and OK

5.        Recycle the AttachView application pool by right-clicking on the AttachView pool and selecting Recycle

 

 

This article applies to the following products:
     Messageware AttachView 2003 v8.6