Embedded images in office documents do not show the correct colors when viewed using AttachView

This article applies to the following products:
     Messageware AttachView v8.6

 

SYMPTOM

 

When converting attachments that contain embedded images, the images may appear to be converted and displayed in low color quality.

 

 

CAUSE

 

This issue may occur due to the display setting configured to a low value on the Exchange Server.

 

RESOLUTION

 

To correct this behavior, ensure that the display settings on the Exchange Server are set to a higher setting by following the steps below:

 

Note: the changes below should be applied from the physical Server console, as trying to apply these changes over a remote connection may not display the actual server-side settings

 

1.     Right click on desktop, select properties

2.     Navigate to Settings tab, select advanced

3.     Navigate to Adaptor tab, select list all modes

4.     Select a high color setting (e.g. True Color 32 bit)

5.     Click Apply and Okay

 

 

This article applies to the following products:
     Messageware AttachView v8.6

     

 

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