Clicking on the Add button in the Manage Delegates window causes "Unable to retrieve requested resource.(0)"

This article applies to the following products:
     Messageware CalendarShare 2007
 

 

SYMPTOM

 

When clicking on the “Add” button in the Manage Delegates window, users may receive the following error :

 

Unable to retrieve requested resource.(0)

 

CAUSE

 

This behavior may occur if the CalendarShare MwExchangeAccess2 library file is not registered on the CAS. 

 

RESOLUTION

 

To correct this issue register the MwExchangeAccess2 library file by following the steps below:

 

Resolution 1:

1.     Download and Extract the following files to a temporary location on the CAS
http://w3.messageware.com/download/support/kb/347_register_MwExchangeAccess.zip

2.     Double click on the register.bat file to register the following DLL "MwExchangeAccess2.dll"

3.     Restart the World Wide Web Publishing Service for changes to take effect

4.     Clear the browser cache on the client machine prior to logging into OWA and confirm if the issue remains 

 

Should the issue remain, proceed on applying the steps from Resolution 2 below:

 

Resolution 2:

      1.     On the CAS navigate to \Windows\Microsoft.NET\Framework64\v2.0.50727

2.     Enter the following command
regasm.exe “C:\Program Files\Messageware\Common Files\bin\MwExchangeAccess2.dll”
Note: It may be necessary to change the drive letter “C” with the drive to which the “Program files” directory resides, if located on another drive

3.     Restart the World Wide Web Publishing Service for changes to take affect

4.     Confirm if the issue no longer occurs.

 

This article applies to the following products:
     Messageware CalendarShare 2007