Messageware AttachView installation terminates with error code 0x80040707 or 8004e00f

This article applies to the following products:
     Messageware AttachView 2000

     Messageware AttachView 2003

     Messageware AttachView 2007

     Messageware AttachView 2010 

 

 

 

SYMPTOM

 

When installing Messageware AttachView on the Exchange Server, the install program may terminate with one of the following error messages:

 

Symptom 1

 

Error Number: 0x80040707

Description: DLL function call crashed: setupcomplus2.InstallComPlus2

 

 

Symptom 2

 

Error code 8004e00f COM+ was unable to talk to the Microsoft Distributed Transaction Coordinator

 

CAUSE

 

This error occurs when the Distributed Transaction Coordinator is disabled from the Services MMC snapin

 

 

RESOLUTION

 

Apply the steps below enable the Distributed Transaction Coordinator

 

1.     On the Exchange Server, open up the Services snapin (Start\Run\services.msc)

2.     Locate the Distributed Transaction Coordinator service

3.     Right-Click on select Properties

4.     Under the Startup Type from the dropdown menu select Automatic

5.     Click on Start under the Service Status

6.     When the service is fully started click on Apply and OK

7.     Continue with the installation of Messageware AttachView

 

ADDITIONAL INFORMATION

 

The link to the Microsoft Technet article has additional information regarding the DTC service.

 

Distributed Transaction Coordinator

http://technet.microsoft.com/en-us/library/cc759136.aspx

 

 

This article applies to the following products:
     Messageware AttachView 2000

     Messageware AttachView 2003

     Messageware AttachView 2007

     Messageware AttachView 2010