Users receive "Failed to match any rule (65 - 0x0)" in Safari when selecting the Open or Text option

This article applies to the following products:
     Messageware AttachView 2003

 

SYMPTOM

 

Using the Safari browser, when users select the Rich or Text conversion option for opening ZIP files they receive the following error message:

 

"Failed to match any rule (65 - 0x0)"

 

CAUSE

 

This issue is caused by a JavaScript file which mishandled the conversion of the menu inside the Zip file

 

RESOLUTION

 

To correct this behavior, proceed on applying the hot fix outlined below:

 

1.      Download the hotfix from the link below and extract it to a temporary location

http://w3.messageware.com/download/support/kb/325_AV_Safari_fix.zip

2.      On the Exchange Server where AttachView is installed, navigate to \Program Files\Messageware Incorporated\ AttachView for Outlook Web Access \Vdir\Images

3.      Rename the existing mw_avZIP.js to mw_avZIP.old

4.      Paste in the updated mw_avZIP.js file and verify the NTFS permissions

 

      Note: Prior logging into OWA, ensure to clear the Safari browser cache

 

 

This article applies to the following products:
     Messageware AttachView 2003

 

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