An error message appears when clicking on the Help button in the AttachView Management Console

This article applies to the following products:
     Messageware AttachView 2007

 

SUMMARY

When clicking the Help button in the AttachView Management Console the following error appears:

Cannot find 'file:///C:/Program%20Files/Messageware/AttachView/help/admin_guide.html#filehandling.' Make sure the path or Internet address is correct.

CAUSE

This issue occurs when the Help files are missing from the AttachView folder

RESOLUTION

To correct this issue, follow the steps below

1.     Download and extract the contents of the zip file from the link below and place it in a temporary location http://w3.messageware.com/download/support/kb/319_AV2007_Help_files.zip

 

2.     On the CAS navigate to \Program Files\Messageware\AttachView and copy the  help folder from the extracted zip file to this location

MORE INFORMATION

The AttachView help file will be included in the future releases of Messageware AttachView.

This article applies to the following products:
     Messageware AttachView 2007