Users receive the FBA login page when clicking on the Address Book icon

This article applies to the following products:
     Messageware Plus Pack 6.7a

 

SYMPTOM

 

When users click on the Address Book icon to access the Global Address List, they receive the FBA login page instead.

 

CAUSE

 

This issue typically occurs when there is a mismatch in the authentication settings on the virtual directories in IIS.

 

RESOLUTION

 

To correct this issue, verify the authentication settings configured in IIS. For more information on how to verify the IIS settings, follow the link to the Messageware knowledge base article below:

 

How to verify the IIS Authentication Settings

http://m3.messageware.com/kb/customer/KBArticle.aspx?articleid=101

 

 

This article applies to the following products:
     Messageware Plus Pack 6.7a