When viewing Word 2007 documents the font colors are ignored and always displayed in black

This article applies to the following products:
     Messageware AttachView 2003

 

SYMPTOM

 

When viewing Word 2007 documents which contain text with colorful fonts, these fonts are always displayed in black when the attachment is viewed using AttachView

 

CAUSE

 

This behavior occurs due to a setting in an ini file pertaining to the conversion engine which does not have the switch enabled to display font colors

 

RESOLUTION

 

To correct this behavior proceed on applying the steps below:

 

1.      Download and extract the zip file in the link below, to a temporary location
http://w3.messageware.com/download/support/kb/306_AttachView86_Word2007_coloursfix.zip

2.      On the Exchange server where AttachView is installed, navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\engine\ini

3.      Rename wordstyle.ini to wordstyle.old

4.      Copy the new wordstyle.ini to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\engine\ini

5.      Clear the AttachView cache

a.      Open the AttachView Administrative Console (Start\All Programs\Messageware Incorporated\AttachView for Outlook Web Access\AttachView Administrative Console)

b.     Select Global Settings from the top left

c.      Navigate to the Cache tab, and click the Flush button

6.      Restart the World Wide Web Publishing Service for changes to take affect

 

Note: Ensure that the local browser cache is cleared prior to logging into OWA

 

This article applies to the following products:
     Messageware AttachView 2003

 

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