When adding recipients to Personal Contacts users receive "The Item that you attempted to access appears to be corrupted and cannot be accessed"

This article applies to the following products:
     Messageware Plus Pack 2007
     

 

SYMPTOM

 

When OWA 2007 users attempt to add recipients, who have been migrated from Exchange 5.5 to Exchange 2007, into their Personal Contacts folder they receive the following error message:

 

"The Item that you attempted to access appears to be corrupted and cannot be accessed"

 

 

MORE INFORMATION

 

This issue is unrelated to Messageware Plus Pack.

 

The script error information which is generated by the above mentioned error message indicates that OWA crashed on the server-side while processing the request. Messageware Plus Pack does not modify this request or the response in any way.

 

This behavior appears to be a native issue and the error should occur even if Messageware products are not installed.

 


This article applies to the following products:
     Messageware Plus Pack 2007