Users receive a web browsing error when composing a new message

This article applies to the following products:
     Messageware Plus Pack 2007 v1.6

 

SYMPTOM

 

In Outlook Web Access, when clicking on the New button to compose a new message, users receive a Web browsing error:

 

errorMessage = Expected ')'
errorUrl = https://exchangeserver/owa/?ae=Item&a=New&t=IPM.Note
errorLine = 6774
errorCharacter = 16

 

CAUSE

 

This issue occurs when recipient names containing special characters are present in the user’s Recent Recipients List or in the Favorites list.

 

There is a tool available from Messageware Support which can be used to remove the recipient entry which contains the special character/s. Please contact Messageware Support to obtain this tool.

 

MORE INFORMATION

 

This issue will be corrected in the Plus Pack v2.0

 

This article applies to the following products:
     Messageware Plus Pack 2007 v1.6