The PDF file icon next to the AttachView binocular icon is missing

This article applies to the following products:
    Messageware AttachView 2003

 

SYMPTOM

 

The PDF file icon which appears next to a PDF file attachment is missing in OWA

  

RESOLUTION

 

To correct this behavior apply the steps below:

 

1.      On the Exchange Server where AttachView is installed, download and extract the zip file to a temporary location using the link below:   

       http://w3.messageware.com/download/support/kb/291_AV8.6_PDF_icon.zip

2.      Navigate to (\Program Files\Exchsrvr\exchweb\img)

3.      Copy and Paste the pdficon_small.gif file in the Img folder and verify NTFS permissions

 

Note: A restart of the World Wide Web Publishing Service is not required.

 

This article applies to the following products:
    Messageware AttachView 2003

Add Feedback