How to prepare for Exchange 2003 SP 2

This article applies to the following products:
     Messageware AttachView 2003

     Messageware Plus Pack 2003

     Messageware SessionGuard 2003

 

SUMMARY

This article provides valuable information on how to ensure your Messageware products are ready for Microsoft Exchange 2003 Service Pack 2.

MORE INFORMATION

The following versions of Messageware products contain our latest technology allowing us to proactively handle Microsoft Exchange and OWA service packs and hotfixes: Plus Pack 6.5 (released on October 5, 2005 ) and AttachView 7.0 (released on August 12, 2005 ).

If you are running SessionGuard 7.0 (released on September 30, 2005 ) you will need to uninstall the product prior to applying the service pack and reinstall it after the install has completed. Detailed instructions can be found further down this section.

You can download the products from our web site, www.messageware.com, under the “Support\Product Updates” section. You will need your Customer ID and License Key ready.

To check the version(s) you currently have installed and to upgrade to the latest available, please proceed as follows:

For Plus Pack :

On the server(s) Plus Pack is installed on, navigate to \Program Files\Messageware Incorporated\Plus Pack for Outlook Web Access and view the version.txt file. If the version indicated in the file is not 6.5 please upgrade as outlined in the section below.

How to upgrade Plus Pack

The product settings will be saved upon uninstalling the current version and will be reapplied to the upgraded version. Also, the upgrade does not require a reboot and there is no need to stop any services manually.

1.       Remove the existing version through Add/Remove Programs

2.       Make sure that OWA is working correctly

3.       Run the new install program

For AttachView :

On the server(s) AttachView is installed on, navigate to \Program Files\Messageware Incorporated\AttachView for Outlook Web Access\Info and view the version.txt file. If the version indicated in the file is not 7.0 please upgrade as outlined in the section below.

How to upgrade AttachView

The previous settings are automatically retained and can be reapplied to the fresh install. In addition, the upgrade does not require a reboot and there is no need to stop any services manually.

1.       Remove the existing version through Add/Remove Programs

2.       Make sure that OWA is working correctly

3.       Run the new install program

4.       When prompted with the question "Do you wish to retain previous AttachView Administrative Configuration?" press "Yes" if you would like to apply the same settings.

For SessionGuard :

If you are running SessionGuard 7.0 the product will need to be uninstalled prior to applying the service pack and reinstalled after it has been applied. To confirm the version you are running please see the instructions below:

On the server(s) SessionGuard is installed on, navigate to \Program Files\Exchsrvr\SESSIONGUARD and view the version.txt file.

How to uninstall and reinstall SessionGuard 7.0 when deploying Exchange 2003 SP2

The product's settings will not be saved upon uninstalling reinstalling the product. The upgrade does not require a reboot and there is no need to stop any services manually.

1.       Remove the existing version through Add/Remove Programs

2.       Apply Exchange 2003 SP 2

3.       Make sure that OWA is working correctly

4.       Run the new install program

Note: If you are using more than one Messageware product please upgrade as follows:

1.       Uninstall all Messageware Products from the Add/Remove Programs Console

2.       Apply Exchange 2003 SP2

3.       Install one product at a time in the following recommended order:

a.       AttachView 7.0

b.       Plus Pack 6.5

c.        SessionGuard 7.0

REFERENCES

 

For more information on the fixes included in Exchange 2003 SP 2 please see the link below:

http://support.microsoft.com/default.aspx?scid=kb;en-us;906669

 

To obtain a copy of Exchange SP 2 please click the link below:
http://www.microsoft.com/exchange/downloads/2003/sp2/download.mspx

 

 

This article applies to the following products:
     Messageware AttachView 2003

     Messageware Plus Pack 2003

     Messageware SessionGuard 2003

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