Error occurs when accessing CRM SQL Reporting Services after the Plus Pack is installed

This article applies to the following products:
     Messageware Plus Pack 2003

 

 

SYMPTOM

 

In an environment where the Plus Pack and Microsoft CRM are installed on the Exchange server, users may receive the follow error message when attempting to access CRM SQL Reporting Services:

 

Microsoft CRM Unhandled Error Details

Server Error in '/' Application

 

The request failed with HTTP status 401: Unauthorized.

 

 

RESOLUTION

 

To correct this behavior follow the steps below to apply the hotfix on the Exchange Server where the Plus Pack is installed

 

1.      Download and extract the updated .dll file to a temporary location using the link below:

                      http://w3.messageware.com/download/support/kb/272_SQL.Pluspack2003_fix.zip

2.      Navigate to\Program Files\Messageware Core Services\Filter

3.      Rename the existing MW_Core.dll to MW_Core.old

4.      Paste the new MW_Core.dll and verify the NTFS permissions

5.      Restart the World Wide Publishing Service for changes to take effect

      

This article applies to the following products:
     Messageware Plus Pack 2003