When clicking on the AttachView binocular icon users receive 404 page cannot be found

This article applies to the following products:
     Messageware OWA Suite 2003

     Messageware OWA Suite 2007

 

 

SYMPTOM

 

Symptom 1

When clicking on the AttachView binocular icon users receive the following error:

404 page cannot be found

 

Symptom 2

When clicking on the Plus Pack Setup button in the Options page users receive the following error:

404 page cannot be found

 

 

 

RESOLUTION

 

To correct this behavior, verify the following Web Service extensions are set to Allowed status

 

1.     On the Exchange server, Launch the IIS Manager

2.     Expand to Web Service Extensions

3.     Verify that X-AttachView is set to Allowed

4.     Verify that Plus Pack Service Extension is set to Allowed

 

 

This article applies to the following products:
     Messageware OWA Suite 2003

     Messageware OWA Suite 2007