The spell check icon disappears from the compose new message window

This article applies to the following products:
     Messageware Plus Pack 2003

 

SYMPTOM

 

When adding a recipient to a newly composed message using the Plus Pack address book the spell check icon is removed from the compose form 

 

 

RESOLUTION

 

A hotfix is available to correct this issue. Apply the steps below on the Exchange server to resolve this behavior. 

 

1.     Download the hotfix using the link below and place it in a temporary location
http://w3.messageware.com/download/support/kb/248_PP_Segmentation_SpellCheck_fix.zip

2.     On the Exchange server navigate to \Program Files\Messageware Incorporated\Plus Pack for Outlook Web Access\Service Worker

3.     Rename MW_PlusPack.dll to MW_PlusPack.old

4.     Paste in the new MW_PlusPack.dll into this location (Verify the NTFS permissions on the newly applied file)

5.     Restart the World Wide Web Publishing Service

 

 

ADDITIONAL INFORMATION

 

 This issue occurs in environments that have segmentation enabled.

 

This article applies to the following products:
     Messageware Plus Pack 2003