Users are unable to add SharePoint contact lists to the Plus Pack address book

This article applies to the following products:
     Messageware Plus Pack 2007

 

 

SYMPTOM

 

When users attempt to add a SharePoint contact lists to the Plus Pack address book in Outlook Web Access they receive the following message and the contact list is not added.

 

 There are no folders to add”

 

 

CAUSE

 

This behavior occurs since the client access server is configured to block any remote file servers by default.

 

 

RESOLUTION

 

To correct this behavior, the SharePoint server has to be added to the Allow list for remote file servers using the Exchange Management Console. To apply this change, follow the steps listed below:

 

1.      Open the Exchange Management Console on the CAS

2.      Under Server Configuration select Client Access

3.      Under Client Access select the server that hosts OWA

4.      Right-click on the OWA (Default Web Site) and select Properties

5.      Select the Remote File Servers tab

6.      Under the Allow List section select the Allow button

7.      Add the SharePoint server name and click on the OK button

8.      Click OK, Apply and OK

9.      Restart the World Wide Web Publishing Service for the change to take effect

 

 

This article applies to the following products:
     Messageware Plus Pack 2007