When using the “Send To” feature from Office applications, ActiveSend attaches the file with a .tmp extension

This article applies to the following products:
     Messageware ActiveSend 2007

 

 

SYMPTOM

 

When using the “Send To” feature from Office applications, ActiveSend attaches the file with a .tmp extension.

 

RESOLUTION

 

To correct this behavior, apply the steps below on the client where ActiveSend is installed:

 

1.      Download and extract the ActiveSend hotfix to a temporary location using the link below

http://w3.messageware.com/download/support/kb/245_ActiveSend_hotfix.zip  

2.      Navigate to \Program Files\Messageware Incorporated\Messageware ActiveSend

3.      Rename the mwmailclient.exe to mwmailclient.old

4.      Paste the new mwmailclient.exe to the same directory

 

 

This article applies to the following products:
     Messageware ActiveSend 2007