Users receive “Processing Error. Please repeat” when clicking on the Manage Delegates link

This article applies to the following products:
     Messageware CalendarShare 2007

 

SUMMARY

When clicking on the Manage Delegates link in the Calendar page, users receive the following error:

“Processing Error. Please repeat”

 

CAUSE

 

Cause 1: There is a misconfiguration in the authentication settings for the EWS virtual directory in IIS Manager

 

Cause 2: The "Require secure channel (SSL)" option is configured for the EWS virtual directory when an HTTP connection is used to access OWA

 

RESOLUTION


Resolution 1: To correct the misconfiguration in the authentication settings for the EWS virtual follow the steps below

 

1.        Open the IIS Manager

2.        Navigate to Web Sites and expand your OWA Web Site 

3.        Right click the EWS virtual directory, and select Properties

4.        Navigate to the Directory Security tab and click Edit under Authentication and access control

5.        Place a checkmark next to Integrated Windows authentication

6.        Click Apply and OK

Resolution 2: To disable the "Require secure channel (SSL)" option for the EWS virtual directory follow the steps below:

 

1.     Open IIS Manager and expand the OWA Web site

2.     Right-click the EWS virtual directory and click Properties

3.     Navigate to the Directory Security tab and click Edit under Secure Communications

4.     Uncheck the Require secure channel (SSL) option if it is enabled

5.     Click OK, Apply and OK


This article applies to the following products:
     Messageware CalendarShare 2007