User is logged off from the OWA session when saving a file attachment

This article applies to the following products:
     Messageware AttachView 2007

 

SYMPTOM

 

When a user right-clicks on a file attachment in OWA and selects the Save option from the context menu, the Saving progress window appears on the screen and the user is then logged off from the OWA session.

 

CAUSE

 

This issue occurs due to a mismatch in the IIS authentication settings configured on the MWSCRIPTS virtual directory.

 

RESOLUTION

 

To resolve this issue, apply the steps below on the CAS where Messageware AttachView 2007 is installed:

 

1.     Open the IIS Manager (Start > All Programs > Administrative Tools > Internet Information Services Manager)

2.     Expand the view to show the directories under the Default Web Site

3.     Expand the OWA directory

4.     Right-Click on MWSCRIPTS and select Properties

5.     Select the Directory Security tab and click on Edit under Authentication and Access Control

6.     Place a checkmark on Enable anonymous access and click on OK

7.     Apply the changes and close the IIS Manager

8.     On the client machine, clear the browser cache and attempt to save a file attachment

 

 

This article applies to the following products:
     Messageware AttachView 2007