Conversion window briefly flashes on screen when trying to view an attachment

This article applies to the following products:
     Messageware AttachView 8.0a

 

SUMMARY

When viewing an attached file, the AttachView loading page briefly flashes on the screen and closes. The attachment viewing window does not appear.

CAUSE

This is caused by a caching issue which exists in environments where an older version of AttachView is upgraded to AttachView 8.0a.

RESOLUTION

 

To download an updated version of the required files please clear the local browser cache as described below:

 

1.     Launch Internet Explorer

2.     Click on Tools > Internet Options

3.     Clear the local browser cache by deleting temporary internet files

4.     Close and re-open Internet Explorer

5.     Login to OWA and view an attached file

 

 

This article applies to the following products:
     Messageware AttachView 8.0a