Users are unable to send messages from OWA and receive Error: (0x80090326)

This article applies to the following products:
     Messageware NavGuard 2003 v1.5a
     Messageware NavGuard 2000 v1.5a

 

SUMMARY

When sending, replying to or forwarding emails, the following error message appears below the title of the compose form window

One or more errors occurred while loading the message.
Error: (0x80090326): The message received was unexpected or badly formatted.

RESOLUTION

To correct this issue, apply the NavGuard hotfix on the Exchange server by following the steps below

1.       Download and extract the hotfix to a temporary location from the link below
http://w3.messageware.com/download/support/kb/189_NG15a_fix.zip

2.       On the Exchange server, navigate to \Program Files\Messageware Incorporated\NavGuard for Outlook Web Access\Settings

3.       Rename settings_0.xml to settings_0.old

4.       Copy in the new settings_0.xml file

5.       Restart the World Wide Web Publishing Service for changes to take immediate effect

This article applies to the following products:
     Messageware NavGuard 2003 v1.5a
     Messageware NavGuard 2000 v1.5a