When using Messageware ActiveSend, pressing the Enter key closes the compose message window

This article applies to the following products:
     Messageware ActiveSend 2003
     Messageware ActiveSend 2000

 

 

SYMPTOM

 

When composing a new message using ActiveSend, the compose message window closes when pressing the “Enter” key

 

 

CAUSE

 

The above mentioned behavior is caused when users connected to mailboxes that are hosted on an Exchange server with the following two Microsoft Updates

 

KB912945

KB911829

 

RESOLUTION

 

            On a workstation that has ActiveSend 4.1

1.     Download the updated file from the link below

2.     http://w3.messageware.com/download/support/kb/181_ActiveSend_41_ENTERKEY_Fix.zip

3.     Navigate to C:\Program Files\Messageware Incorporated\ActiveSend for Outlook Web Access

4.     Rename the mwmailclient.exe to mwmailclient.old

5.     Copy in the updated mwmailclient.exe from the file downloaded above

6.     Test to ensure the issue has been corrected by sending a file from the desktop

 

On a workstation that has ActiveSend 7.0

1.     Download the updated file from the link below

2.     http://w3.messageware.com/download/support/kb/181_ActiveSend_70_ENTERKEY_Fix.zip

3.     Navigate to C:\Program Files\Messageware Incorporated\ActiveSend for Outlook Web Access

4.     Rename the mwmailclient.exe to mwmailclient.old

5.     Copy in the updated mwmailclient.exe from the file downloaded above

6.     Test to ensure the issue has been corrected by sending a file from the desktop

 

On a workstation that has ActiveSend 4.2

1.     There is no hotfix required for this version since this is the latest release and comes with all the updates

 

 

This article applies to the following products:
     Messageware ActiveSend 2003
     Messageware ActiveSend 2000