Errors when installing or uninstalling AttachView from the Exchange Server

This article applies to the following products:
     Messageware AttachView Exchange 2003
     Messageware AttachView Exchange 2000

 

 

SUMMARY

 

Symptom 1:

When installing AttachView on the Exchange server, the installation will fail with the following error messages:

 

“Cannot open an IIS web site. Refer to C:\Program Files\Exchsrvr\AttachView\Install\Install_B.log”

 

“Setup could not create AttachView virtual directory in IIS. Setup will abort. rc=9”

 

Symptom 2:

When removing AttachView from the Exchange server, the following error messages appear during the un-installation wizard:

 

“Cannot open an IIS web site. Refer to C:\Program Files\Exchsrvr\AttachView\Install\Install_B.log”

 

"Unable to remove filter key in metabase. Refer to C:\Program Files\Exchsrvr\AttachView\Install\Install_B.log”

 

"Unable to get filter load order in metabase. Refer to C:\Program Files\Exchsrvr\AttachView\Install\Install_B.log”


CAUSE

 

This is an environment specific issue unrelated to the Messageware products which occurs when there is a mismatch between the identifier of the Exchange Virtual Server and its associated web site in the IIS Manager.

 

 

RESOLUTION

 

To correct this issue, ensure that each Exchange Virtual Server is created as per Microsoft’s specifications.

 

Refer to the Microsoft knowledgebase article below for more details on how to create an Exchange Virtual Server

How to Create an HTTP Virtual Server in Exchange System Manager
http://technet.microsoft.com/en-us/library/aa998946.aspx


This article applies to the following products:
     Messageware AttachView Exchange 2003
     Messageware AttachView Exchange 2000