Symantec Enterprise Vault icons are missing after installing the Plus Pack 6.7

This article applies to the following products:
     Messageware Plus Pack 2003 v6.7

     Messageware Plus Pack 2000 v6.7

 

 

SYMPTOM

 

After installing the Plus Pack 6.7, some of the Symantec Enterprise Vault icons are missing from the OWA interface.

 

CAUSE

 

This behavior is an interoperability issue between Symantec Enterprise Vault’s archiving software and the Messageware Plus Pack 6.7 version. When the Plus Pack 6.7 is installed on the Exchange server, the files from the updated controls folder are used in OWA. Symantec Enterprise Vault only inserts its archiving snippet in a previous controls folder which exists at the time it was installed.

 

RESOLUTION

 

To resolve this interoperability issue between Symantec Enterprise Vault’s archiving software and the Messageware Plus Pack 6.7 version , apply the below steps on the Exchange server.

 

1.        Login to the front-end Exchange server where the Plus Pack 6.7 is installed

2.        Navigate to \Program Files\Exchsrvr\exchweb\6.5.6944.0 folder

3.        Rename the existing tf_Messages.xsl to tf_Messages.old

4.        Rename the existing tf_TwoLine.xsl to tf_TwoLine.old

5.        Navigate to \Program Files\Exchsrvr\exchweb\6.5.7651.60 folder

6.        Copy the tf_Messages.xsl and the tf_TwoLine.xsl from this location
Note: Open the tf_Messages.xsl file and verify if the file contains the snippet for Enterprise Vault by searching for the string “vault

7.        Paste the two files into the \Program Files\Exchsrvr\exchweb\6.5.6944.0 folder

8.        On the client workstation, launch IE6 and clear the browser cache

9.        Login to Outlook Web Access and confirm that the issue has been resolved

 

 

This article applies to the following products:
     Messageware Plus Pack 2003 v6.7

     Messageware Plus Pack 2000 v6.7