SYMPTOM

When invoking a default mail client, Messageware ActiveSend is not activated.  Instead, another default mail client such as Outlook or Outlook Express is used.

CAUSE

Messageware ActiveSend is not set as the default mail client.

RESOLUTION

Set Outlook Web Access as the default mail client by either:

1.     Open the ActiveSend Configuration console (Start/Programs/Messageware Incorporated/ActiveSend for Outlook Web Access/ActiveSend Configuration)

2.     On the General tab, select “Outlook Web Access” under the Default Mail Client heading

3.     Click Apply

OR:

1.     Open Internet Explorer and select Tools/Internet Options/Programs

2.     Select Outlook Web Access from the E-mail drop-down menu

3.     Click Apply

MORE INFORMATION

For more information please refer to the Messageware ActiveSend User Guide.

Last Reviewed: December 8, 2006