Selecting a contact with an external email address from the GAL generates a "recipient was not recognized" error

This article applies to the following products:
     Messageware Plus Pack v6.0a 2003
     Messageware Plus Pack v6.0a 2000

 

SUMMARY

When an external contact is selected from the Global Address list, the following error message appears below the title of the compose window

“recipient was not recognized”

RESOLUTION

To correct this issue, please upgrade to the latest Plus Pack version by following the steps outlined in the Messageware Knowledgebase article below

How to verify and upgrade to the latest version of Messageware products
http://m3.messageware.com/kb/customer/KBArticle.aspx?articleid=100

This article applies to the following products:
     Messageware Plus Pack v6.0a 2003
     Messageware Plus Pack v6.0a 2000